The parts of the Outlook window are explained in an introduction. The various options for setting the screen according to the user's preferences are also discussed. Some important program settings are also covered.

In a first chapter, we cover all aspects of email: creating, sending, reading, responding, forwarding and retrieving messages. The different ways to add attachments are also discussed. The numerous shipping options are discussed and analysed in detail. Various tips on how to write effective emails are discussed. An automatic signature is also created.

Next, the management of the mailbox is discussed: various techniques are taught to have an overview of the various Outlook items and to manage them via a personal archive. In this second part, we will further discuss techniques for keeping a mailbox organized.

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This course is intended for all PC users who want to efficiently email others and want to manage their personal information in a clear and structured way.

Basic knowledge of the Windows interface is required.

Classroom training with attention to individual guidance: on the basis of exercises, the student can put the possibilities of the program into practice.

Working with E-mail

• Compose, format, send and reply to messages (repetition)
• Select recipients from the address book. (In) correct use of TO, CC, BCC and its consequences
• Message options: settings, effects and follow-up (tracking, votting buttons, reminders,...)
• Use multiple automatic signatures
• Attachments: compress and send, do's & don'ts, memory guzzlers, and alternatives
• Protection against viruses, spam filters and blocking external content
• Resend and retrieve sent messages
• Creating and requesting email templates
• Working with multiple mailboxes

Organization and management of a mailbox

• Read messages
• Sort and group messages
• Classify, categorize, and track messages
• Thoughtful use of views, filters, and RSS
• Using the Out-Of-Office Assistant as a team
• Out-of-office rules
• Advanced application of Outlook vs. Exchange Rules
• Working with (multiple) Personal Folders, Message Delivery and Backups
• Manual, Semi-Automatic and Automatic Archiving.
• Working with multiple archives

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